Effective Date: January 1, 2025

Last Updated:

Account and data deletion: If an App offers account creation, request deletion here.

1. Introduction

Mainra Games ("we," "our," or "us") respects your privacy. This Privacy Policy explains how information may be accessed, collected, used, shared, secured, retained, and deleted when you use our Android mobile applications and games (collectively, "Apps").

This policy applies to the Mainra Games Apps currently listed on Google Play, including Squishy Jelly Merge, Pop It 3D Fidget: Multiplayer, and Pengenalan Binatang. Data practices can differ between Apps and may change as features are added. Only the practices and data categories used by a particular App apply to that App; an App may also provide additional notices in its store listing or inside the App.

1.1 Website and contact requests

When you use our website's contact form, you may provide your name, email address, and message. The form is submitted to Formspree, which processes that information on our behalf or as an independent service provider under its own policies. If you contact us through WhatsApp, Discord, email, or another linked platform, that platform processes your information under its own privacy policy.

The website uses local styles and system fonts, so it does not contact third-party font services. We do not intentionally use the website to collect precise location data, and the current website implementation does not use first-party cookies or local storage.

2. Information We May Collect

2.1 Information Collected Automatically

Depending on the specific game or app, we may automatically collect:

  • Device Information: Device model, operating system version, unique device identifiers, mobile network information (persistent identifiers such as AAID are not collected in Apps directed to children; see Section 9)
  • Usage Data: App interactions, game progress, features used, session duration, crash reports
  • Technical Data: IP address, browser type, time zone settings, device settings
  • Location Data: Approximate location based on IP address (not precise geolocation unless explicitly requested)

2.2 Information You Provide

We may collect information you voluntarily provide:

  • Account Information: Username, email address (if account creation is required)
  • Communications: Messages sent through in-app support or contact forms
  • User-Generated Content: Game statistics, achievements, custom content

2.3 Data Collection for Different Game Types

Offline Games: An offline App may store progress and preferences locally on your device. If it includes optional analytics, advertising, or online features, those features may transmit the related information when enabled or available.

Online Games: An App with online features may process multiplayer interactions, social features, game progress, and server communication logs as needed to provide those features.

3. How We Use Your Information

We use collected information for the following purposes:

  • Service Provision: To provide, maintain, and improve our Apps
  • Game Functionality: To enable game features, save progress, and provide personalized experiences
  • Analytics: To understand user behavior and improve our products
  • Technical Support: To provide customer support and troubleshoot issues
  • Security: To detect, prevent, and address technical issues and protect against harmful activities
  • Legal Compliance: To comply with applicable laws and regulations

4. Third-Party Services

Some Apps may integrate with third-party services. Only services used by a particular App apply to that App. These providers may process information under their own privacy policies and may act as independent controllers or service providers, depending on the service and applicable law. We request deletion of information that we control or process on behalf of an App where feasible; deletion of information held directly by a third-party provider is governed by that provider's policies and procedures.

Third-party services may receive information such as app interactions, crash data, device or advertising identifiers, diagnostic information, game progress, or purchase-related identifiers, depending on the App and the features you use. The exact data practices are described in the relevant App's Google Play Data safety disclosures and may differ between Apps.

4.1 Analytics and Crash Reporting

  • Google Analytics for Firebase: For usage analytics and app performance monitoring
  • Crashlytics: For crash reporting and app stability improvement

4.2 Advertising (if applicable)

  • Google AdMob: For displaying advertisements in free versions of our games
  • Unity Ads: Alternative advertising platform for some games

4.3 Game Development Platforms

  • Unity Technologies: Game engine analytics and performance data
  • Google Play Games Services: For achievements, leaderboards, and social features

4.4 Third-Party Privacy Policies

We encourage you to review the privacy policies of these third-party services:

4.5 In-App Purchases

Some Apps may offer in-app purchases processed through Google Play Billing. Google processes your payment and related transaction data under its own terms and privacy policy; we do not receive or store your payment card details. We may receive limited transaction information, such as purchase confirmation and transaction identifiers, solely to provide the purchased content and support.

5. Data Sharing and Disclosure

We do not directly sell, trade, or rent your personal information. However, certain advertising or analytics activities performed by third-party providers may be treated as "selling" or "sharing" under some privacy laws. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who help us operate our Apps
  • Legal Requirements: When required by law, legal process, or government request
  • Safety and Security: To protect the rights, property, or safety of our users or others
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Aggregated Data: Anonymized, aggregated data for research and analytics purposes

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including to:

  • Provide our services and maintain your game progress
  • Comply with legal obligations, accounting requirements, or lawful requests
  • Resolve disputes and enforce our agreements
  • Maintain security, prevent fraud, and investigate abuse or technical incidents
  • Improve our services through analytics where permitted

When information is no longer needed, we will delete or anonymize it where feasible. Some information may be retained for a limited period in security or fraud-prevention logs, backups, archives, or records required by law. Backup and archive copies may remain for a limited period under our retention procedures until they are overwritten or securely deleted. Anonymized or aggregated information that can no longer reasonably identify you may be retained.

7. Data Security

We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure, or destruction. When an App transmits personal or sensitive data, transmission is protected using HTTPS/TLS or comparable modern encryption in transit, where supported by the relevant service. The measures available to us depend on the App, service provider, and type of information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Access and Control

Depending on your location and applicable laws, you may have the following rights:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion or anonymization of your personal information where feasible and subject to applicable legal exceptions
  • Portability: Request a copy of your personal information in a portable format, where required by applicable law
  • Restriction: Request restriction of processing of your personal information
  • Objection: Object to processing of your personal information

8.2 Opt-Out Options

  • Analytics: Where the App or device provides this control, you can limit analytics data collection through App or device settings
  • Advertising: You can reset or limit advertising identifiers and manage personalized advertising through device settings or available ad preference controls. These choices may not stop all advertising.
  • Push Notifications: You can disable push notifications through your device settings
  • Third-Party Services: You may need to use the controls or request procedures provided directly by the relevant third-party provider for data that it manages independently

8.3 Account and Data Deletion

If an App allows you to create an account, you may request deletion of that account and associated personal data by emailing mainragames@gmail.com. This is the external deletion contact for Mainra Games Apps and can be used without reinstalling the App. Please include the App name (for example, Squishy Jelly Merge, Pop It 3D Fidget: Multiplayer, or Pengenalan Binatang) and the account identifier needed to locate your account. Use the subject Account and Data Deletion Request. We may ask for reasonable information to verify the request and protect the account from unauthorized deletion.

We aim to review and respond to eligible requests within 30 days, or within the period required by applicable law. A permitted extension may apply where additional verification is reasonably necessary or the request is unusually complex. We will delete or anonymize personal data from systems we control where feasible. We may retain limited information where required by law or reasonably necessary for security, fraud prevention, dispute resolution, legal claims, or other legitimate purposes. Data held by third-party providers is handled according to their policies and deletion procedures, and some copies may remain temporarily in backups or archives.

Uninstalling an App or clearing its app data generally removes local data stored on your device, such as a local player name, player ID, settings, or progress. It does not necessarily delete server-side records, account information, advertising or analytics data, or information held by third-party providers. If an App does not offer account creation, you may still contact us to request deletion or anonymization of personal information associated with your use of that App.

9. Children's Privacy

Some of our Apps, including educational Apps such as Pengenalan Binatang, are directed to children and are designed to comply with the Google Play Families policy and applicable children's privacy laws, including the Children's Online Privacy Protection Act (COPPA) and, where applicable, the European Union's General Data Protection Regulation (GDPR-K).

For Apps directed to children, we do not intentionally collect persistent identifiers such as Android Advertising ID (AAID), IMEI, or similar device identifiers, and we do not knowingly collect personal information from children without verifiable parental consent where required by law. Where such an App includes advertising, we use only advertising SDKs self-certified for the Google Play Families program and do not use personalized or interest-based advertising directed to children.

For our other Apps that are not directed to children, we do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has provided us with personal information through such an App, we will promptly delete such information from our systems.

If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us to review, correct, or request deletion of that information. Please contact us using the details in Section 14 below.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and provide appropriate safeguards for your personal information.

11. Cookies and Similar Technologies

Our Apps may use cookies, local storage, and similar technologies to:

  • Store game preferences and settings
  • Remember user choices and game progress
  • Analyze app usage and performance
  • Provide personalized content and advertisements

You can manage these technologies through your device or platform settings. The website itself does not currently intentionally set first-party cookies or use local storage, although linked services and third-party resources may use their own technologies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify users of significant changes through in-app notifications or other appropriate means
  • Provide the updated policy within our Apps

Your continued use of our Apps after any changes constitutes your acceptance of the updated Privacy Policy.

13. Regional Privacy Rights

13.1 European Union (GDPR)

If you are located in the EU, you have additional rights under the General Data Protection Regulation, including the right to withdraw consent and lodge a complaint with supervisory authorities.

13.2 California (CCPA)

If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know about personal information collection and the right to delete personal information.

13.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where our Apps are available.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

15. Your Choices and Acceptance

Where applicable law requires consent, we will request it before collecting or using information for that purpose. You may withdraw consent or exercise other available rights by contacting us or using the controls provided by your device, platform, the relevant App, or the applicable third-party provider. Withdrawal of consent does not affect processing that was lawful before withdrawal and may not stop processing that is necessary to provide an App, maintain security, comply with law, or establish or defend legal claims. If you do not agree with this Privacy Policy, please stop using the relevant App or website.

Important: This policy is a general notice for Mainra Games and the Apps named in Section 1. Specific Apps may collect less information or provide additional disclosures. Please review the privacy information presented for the specific App you use and ensure its Google Play Data safety declarations match the App's actual behavior, including behavior from third-party SDKs.